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A gift for every order over €100 🎁

Terms of service

1 scope

These terms of sale regulate the sale of products by to you.

We offer a wide selection of Saewelo products.

Please read these conditions aware before placing an order to By placing an order to, you agree to your order with the application of these conditions of sale.

2 Conclusion

Your order is an offer to at the conclusion of a purchase contract. If you place an order to, we will send you a message that confirms the receipt of your order and lists your details (order confirmation). This order confirmation is not an acceptance of your offer, but should only inform you that your order has been received by us. One purchase contract is only possible if we send the ordered product to you and confirm the shipment to you with a second e-mail or a message in your Message Center in your customer account (shipping confirmation). If your order is shipped in more than one package, it may happen that you will receive your own shipping confirmation for each package. In this case, with regard to each shipping confirmation, a separate purchase agreement between us is concluded with the products listed in the respective shipping confirmation. Contracting party is Saewelo UG (haftungsbeschränkt). Notwithstanding your right of withdrawal after point 3, you can cancel your order for a product before sending the associated shipping confirmation at any time free of charge.

This right to cancel does not exist for certain product groups and services, including digital content or software that are not supplied on a physical disk (eg on a CD or DVD), provided that the download or use (depending on which the earlier date has begun).

They agree that they receive invoices electronically. Electronic invoices will be in the PDF format in the areaMy account of the website provided. We will inform you for any delivery in the shipping confirmation whether an electronic invoice is available. For more information about electronic invoices and for instructions on how to get a copy of the bill on paper, visit our help pages.

Please note that we only sell all products in household quantities. This refers to both the number of ordered products as part of an order as well as the task of several orders of the same product in which the individual orders comprise a common practice.

3 Right of withdrawal up to 14 days, exclusion of the right of withdrawal, our voluntary return guarantee and statutory warranty law


Right of withdrawal

You have the right to this contract within 14 days from the day on which you or a third party you made, who are not carrier, the goods (or the last goods, partition or piece in the case of a contract for several goods of a uniform Order or the delivery of a product in several partitions or pieces) have taken possession or from the date of the conclusion of the contract, in the case of digital content, which are not supplied on a physical disk (eg CDs or DVDs), without specifying reasons .

In order to exercise your right of withdrawal, you must inform us about your decision to revoke this contract. Please set up your revocation:

  • Saewelo UG (haftungsbeschränkt), Föhringer Allee 38, 85774, Unterföhring, Germany for products offered with sale and shipping by

You can make your explanation according to the explanations and forms in ourOnline Return Centerare available, fill in and transmit electronically, you canto contact. If you use our online return center, we will immediately submit to you (eg by e-mail) a confirmation about the receipt of such a revocation.

To maintain the cancellation period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiration of the cancellation period and you have returned the goods via our online return center within the deadline below.

For additional information regarding the range, contents and explanations for exercise, please contact our customer service.

Consequences of the cancellation:

If you revoke this contract, we will reimburse you all the payments for the purchased goods that we have received from you, and we will refund you the cost of the cheapest standard delivery offered by us. This repayment will be immediately and at the latest, subject to the situation listed below, within fourteen days from the date on which the notification of your revocation of this contract has been received by us. For this repayment, we use the same means of payment that you have used in the original transaction, unless we have expressly agreed otherwise with you. For the repayment we will not charge you in any case. We can refuse the repayment until we have retained the goods or until they have provided proof that they have returned the goods, depending on which the earlier date is.

You must have the goods immediately and in any case at the latest fourteen days from the day to which you teach us about the revocation of this contract, about ourOnline Return CenterGo back. The deadline is maintained if you send the goods before the deadline of fourteen days. You have to bear the regular costs of the return if the delivered goods correspond to the ordered and if the price of the item to be returned does not exceed an amount of 40 euros or if you have not yet returned to the case at a higher price of the matter at the time of the revocation contractually agreed partial payment. Otherwise, the return is free of charge. Non-packable items are picked up with them.

They have to pay for any loss of value of the goods only when this loss of value is due to a handling of the goods that are not necessary for testing the nature, properties and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not exist or goes out for the following contracts

  • for the delivery of goods which are not suitable for the reasons of health protection or for hygiene reasons not to return and whose seal was removed after delivery or inseparably mixed with other goods after delivery due to their texture;

  • for the delivery of goods made by customer specification or clearly tailored to personal needs

  • for the delivery of goods that can quickly spoil or their expiration date would be exceeded quickly;

  • For services if has completely provided this (eg the use of the music, app or books service) and it has been noted before ordering and expressly agreed that we can start providing the service and your right of withdrawal lose full contract fulfillment;

  • for the delivery of newspapers, magazines or illustrated, with the exception of subscription contracts on the delivery of such publications; and



Our voluntary return guarantee:

In addition to your legal rights, we offer you the following voluntary return guarantee:

Products from can be returned to within 30 days of receipt of the goods to, unless there is any exclusion causes that the goods are complete and is in the same condition as preserved. Goods for which they have no right of withdrawal can not be returned within the framework of the return guarantee. Further details can be found here. Please use our online return center for the return.

If you returned in accordance with this volunteer return guarantee, we will refund the purchase price, but not the shipping costs of your original purchase. In addition, they carry the transport hazard and the return costs.This return guarantee does not restrict your legal rights and therefore not your right of withdrawal as described above.

Legal warranty right:

In addition to their 30-day return guarantee, purchasers in the European Union have warranted for a period of two years from the delivery of the goods and may require the repair or replacement of the products purchased on if they are as defective or not as described prove. If the goods can not be repaired or replaced within a reasonable time or not without difficulty, you can demand the refund or reduction of the purchase price.

In the case of used goods, the warranty period may be shorter than two years.

For additional information about the terms and conditions, we refer you to our return conditions.

4 prices

All prices include the respective applicable VAT.

Despite our greatest efforts, a small number of products can be awarded in our catalog with the wrong price. We check the prices when we process your order and before we charge the payment. If a product is awarded a wrong price and the correct price is higher than the price on the website, we will contact you before shipping the goods to ask you if you want to buy the product for the correct price or cancel the order. Should the correct price of a product be lower than the price we specified, we will calculate the lower amount and send you the product.

5 Payment, retention of title, direct debit, purchase on account

The purchaser may pay the purchase price by invoice (among the conditions specified in this section 5), credit card or direct debit procedures.

Each delivered product remains the property of the SAEWELO UG (haftungsbeschränkt) until full payment.

Payment in direct debit:

In the case of a return debit to be represented by the purchaser, the SAEWELO UG (haftungsbeschränkt) collects. a flat-rate damages in the amount of EUR 3.00 ("Return Debit fee"). The purchaser can prove that damage did not occur at all or is much lower than the lump sum.

The above provisions shall apply mutatis mutandis to payments of the purchase price of goods sold by third parties (see paragraph 11 and 12 of the Terms of Use).

Purchase on invoice:

For new customers there is a maximum limit, up to which the purchase on account is possible. This limit applies to the entire customer account and also takes into account open amounts from previous billing orders.

Payment on account is only possible for consumers from 18 years. The delivery address, the house address and the billing address must be identical and within Germany or Austria. For services transmitted online (e.g., software for download) and for the purchase of vouchers, the payment on account is not possible. The amount invoiced become due within receiving the bill. SAEWELO UG (haftungsbeschränkt) reserves the right to offer certain payment methods in individual cases.

When paying on account, plus any costs incurred for the complete shipment, a fee of EUR 1.50 including the applicable VAT per delivery, is calculated once. The purchaser will always be informed separately before conclusion of the contract whether this fee will be charged. This fee does not apply to customers who have their habitual residence in Austria.

Insofar as the invoice amount is not paid on the due date from the orderer for the due date, the SAEWELO UG (haftungsbeschränkt) charges. a flat-rate damages in the amount of EUR 3.00. The purchaser can prove that damage did not occur at all or is much lower than the lump sum.

6 delivery

Unless otherwise agreed, the delivery is made to the delivery address specified by the purchaser. On the website you will find information about the availability of products sold by (e.g., on the respective product details). We point out that all information on availability, shipping or delivery of a product are only expected information and approximate guidelines. They do not constitute binding or guaranteed shipping or delivery dates unless expressly referred to as a binding date for the shipping options of the respective product. If found during the processing of your order that you have not been ordered by you are not available, you will be informed separately by e-mail or message in your Message Center in your customer account. The legal rights of the customer remain unaffected.

As far as a delivery to the customer is not possible, because the delivered goods do not fit through the front door, front door or the staircase of the customer or because the customer is not encountered under the delivery address provided by it, although the delivery time was announced to the purchaser with a reasonable period of time , the purchaser bears the costs for the unsuccessful delivery.


If you order products at for delivery outside the EU, you can be subject to import dolls and taxes that are collected as soon as the package reaches the specific destination. Any additional fees for customs clearance must be worn by you; We have no influence on these fees. Customs rules differ greatly from country to country, so you should contact your local customs authority for more information. Furthermore, please note that you will be considered importing on orders at and comply with all laws and regulations of the country in which you receive the products. The protection of your data is important for us and we would like to draw our international customers aware that cross-border deliveries of opening and investigation are subject to customs authorities.

8 Warranty on products sold by and liability limitation

In addition to their 30-day return guarantee, purchasers in the European Union have warranted for a period of two years from the delivery of the goods and may require the repair or replacement of the products purchased on if they are as defective or not as described prove. If the goods can not be repaired or replaced within a reasonable time or not without difficulty, you can demand the refund or reduction of the purchase price.

If the supplementary performance is carried out by way of replacement, the purchaser is obliged to return the goods delivered first within 30 days to at the expense of The return of the defective goods must be carried out in accordance with the statutory provisions. reserves the right to claim damages under the legally regulated conditions.

In the case of used goods, the warranty period may be shorter than two years.

For additional information about the terms and conditions, we refer you to our return conditions. is liable without restriction, insofar as the cause of damage is based on a deliberate or grossly negligent breach of duty by or a legal representative or vicarious agent of

Furthermore, is liable for the slightly negligent breach of essential duties. There are essential obligations whose infringement endangers the achievement of the contractual purpose or their fulfillment allows the proper implementation of the contract at all and on their compliance regularly trust. In this case, however, is liable only for the foreseeable, contract-typical damage. is not liable for the slightly negligent violation of others than the obligations mentioned in the above sets.

The above limits of liability do not apply to violation of life, body and health, for a defect after taking over a guarantee for the nature of the product and concealed deficiencies. The liability according to the Product Liability Act remains unaffected.

Insofar as the liability of, or SAEWELO UG (haftungsbeschränkt), is excluded or limited, this also applies to the personal liability of workers, representatives and vicarious agents.

9 applicable law

German law applies to the exclusion of the UN Sales Law (CISG) and the law of collision. It is agreed the non-exclusive jurisdiction of the courts of the district capital of Munich. This means that they can optionally submit claims in connection with these conditions of sale from consumer-protected standards, both in Germany as well as in the EU Member State in which they live. If you are consumers with the usual stay in the EU, they also enjoy protection of mandatory provisions of the right of their residence.

10 Changes to the terms of sale

We reserve the right to make changes to our website, regulations, conditions including these terms of sale at any time. The conditions of sale, contract terms and conditions of the terms and conditions are used for their order, which are in force at the time of their order, unless a change in these conditions is required by law or on regulatory arrangement (in this case, they also apply to orders, which they have made before). If a scheme in these sales conditions is ineffective, void or for any reason, this regulation is considered separable and does not affect the validity and enforceability of the remaining regulations.

11 no renunciation

If you violate these sales conditions and we do not do anything against this, we are still entitled to make use of our rights at any other occasion in which you hurt these sales conditions.

12 Minors

We offer no products for purchase by minors. Our children's products can only be bought by adults. If you are under 18, you may only use with the participation of a parent or guardian.


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